MRP / ERP / CRM
manufacturing management software

FAQ

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• What makes 123insight so different?

  Many MRP/ERP systems have grown through acquisition, with companies being purchased and their products bolted on to the core system. MRP vendors often rely on customer dependency as an ongoing revenue source. 123insight was developed from the ground up to be a complete system that users could install themselves, requiring minimum support. It was also build with a low subscription, no-risk business model.

• How can you offer a complete system at such a low price?

  Our business model is completely different to the traditional approach. We were first in this industry to offer subscription before it even became 'a thing'. Our costs are greatly reduced as we don't have commissioned sales people, and by holding Evaluation Workshops around the UK or online INFO Exchange events each month we reduce the amount of man-hours that both we/prospects spend on the evaluation process. Customers implement the software themselves, with us carrying out installations remotely. Our average support call rate to the HelpDesk is under one call per customer per month. so we don't have to employ hordes of technical staff.

• Will it really work/fit my business?

  Every business is different, yet 123insight was designed from the outset to be as suitable for a company with only a handful of staff as it is for multi-nationals. We have customers in all shapes and sizes, covering all manufacturing types and business sectors. Take a look at some of our case studies to see if there are customers in your industry or that match your manufacturing type.

• Is there really no risk/contract?

  Correct! Attend the No-Obligation Training on the understanding that if you decide that 123insight's not for you, just walk away with nothing to pay. At that point, you know with certainty that 123insight will be suitable for your business. You simply register for the number of licences you need. We also offer a fixed-price implementation pack, so there's no expensive consultancy or hidden charges. Finally, it's just one low monthly subscription covering everything - software, support and updates - with no minimum contract period. Increase or decrease licences as you need to.

• How easy is it to get data in/out of 123insight?

  During implementation you have the option of using the Data Import Toolkit, which helps you to reshape your data from any other format to make it easy to import into 123insight. Once you're live, if you need to interface to any third party system our Software Development Kit (SDK) allows you access to safely communicate with the 123insight SQL database, safe in the knowledge that if either system is upgraded the SDK will maintain the link between the two without further updates required.

• Who already uses 123insight?

  Hundreds of companies in the UK and around the world are using the system since the company's foundation in 2000. Take a look at our case studies, covering various industry sectors. You can also see our new '10 years on' series, detailing customers that have been using 123insight for over a decade, the continuing benefits they have seen and how the system has continued to suit their business, regardless of how it may have changed over the years.

• What about accounts integration?

  123insight offers MRP connectivity to all major accounts systems, such as Sage, Pegasus, XERO and Access Dimensions. Choose between our accounts interfaces, which link 123insight's sales and purchase order processing with the accounts system, or seamless integration, allowing you to see accounts information directly within 123insight.

• Why do you give away a free book at your events?

  The book 'How to implement a manufacturing system' highlights the best practices and pitfalls when implementing an MRP/ERP system. We offer it free to attendees of our events (one copy per company) as we believe that it helps you to understand and plan effectively for the processes you will go through, regardless of the system you select. The book covers everything from understanding what you are likely to need from an MRP system (broken down by department), the internal barriers often faced, what data to import, the go-live period and how to measure success.

  More about your free book

• What's my next step?

  You can either request access to the online MRP Software Demo Movies or book to attend one of our events listed below. Once you've satisfied yourself that 123insight should be a good fit for your business then book to attend the six days of No-Obligation Training, after which you have everything you need to to implement and go live.