"CRM+ and the processes functionality has blown me away - it’s an incredible tool. 123insight has become so much a part of the fabric of the business and is obviously so capable that we would just assume that it'd support us in whatever we do."
Syrris Limited, based in Royston, Herts, manufacture automated products for research and development chemists. Founded in 2001, the company had previously relied on a low-cost stock/orders application that ran alongside a collection of spreadsheets, but were finding that this was causing problems as the business expanded. Rob Ranford, Head of Operations said; "There was too much of a requirement for people to juggle information in their heads. We were losing information or not performing actions that needed to happen, and subsequently we spent too much time firefighting. It was at this point that we knew the systems we had were no longer viable for the turnover we were operating at, let alone the expansion plans that we had for the company." CEO Mike Hawes added; "As the turnover grew the number of problems increased at a faster rate as more things fell through the cracks."