In 2004 Image On Food Ltd needed to move away from their collection of Excel spreadsheets and, after dismissing bakery industry manufacturing software as too inflexible, selected 123insight. They implemented the system at the same time as the BRC quality standard, and after going live they improved lead time accuracy from two weeks to three days, eradicated stock level errors and reduced low shelf life stock by 5%. This '10 Years On' case study catches up with the company after moving premises, a double-dip recession and significant turnover increase to see how 123insight has helped their business.
Turnover quadrupled with same number of admin staff and licences, with stock only rising 20%
Were able to perform 4-hour audit test in 20 minutes
New functionality continues to add benefit
In-house SQL skills allow live data to be reshaped
CRM+ improved customer communications
Customer Care visits help identify new ways to use the system