"CRM+ and the processes functionality has blown me away - it’s an incredible tool. 123insight has become so much a part of the fabric of the business and is obviously so capable that we would just assume that it'd support us in whatever we do."
In 2004 FT Technologies were moving from Defence Electronics to measurement instruments for the wind industry. The company has experienced rapid expansion, in line with the wind sector. They implemented 123insight that year, covering stores and purchasing, but delayed a complete rollout due to strong growth. When Operations Director David Walch joined in 2012 the company reconfirmed 123insight's suitability and pressed ahead with full implementation. As part of our '10 years on' series we revisited them in 2015 to see how their business has evolved and benefited by using 123insight.
Reduced stockholding by over £1m
Gradual rollout, assisted by 123 Insight Customer Care Team
Consolidated several different systems
Handling more customers than before, with 33% reduction in lead times
Service and Repair plus advanced serial tracking give full product history