"I would say that 123insight has easily paid for itself inside a year, but my gut feeling is maybe half of that... ...I reckon that we could grow by a third before we would need to take on another person in Operations or Admin because of how much we can process through 123insight."
In 2004 FT Technologies were moving from Defence Electronics to measurement instruments for the wind industry. The company has experienced rapid expansion, in line with the wind sector. They implemented 123insight that year, covering stores and purchasing, but delayed a complete rollout due to strong growth. When Operations Director David Walch joined in 2012 the company reconfirmed 123insight's suitability and pressed ahead with full implementation. As part of our '10 years on' series we revisited them in 2015 to see how their business has evolved and benefited by using 123insight.
Reduced stockholding by over £1m
Gradual rollout, assisted by 123 Insight Customer Care Team
Consolidated several different systems
Handling more customers than before, with 33% reduction in lead times
Service and Repair plus advanced serial tracking give full product history