"CRM+ and the processes functionality has blown me away - it’s an incredible tool. 123insight has become so much a part of the fabric of the business and is obviously so capable that we would just assume that it'd support us in whatever we do."
Elemental Microanalysis Ltd, based in Okehampton, Devon, manufactures and supplies several thousand products for elemental analysing equipment. Their production management and stock control hinged around an Access 95 database, the developer of which was no longer with the company. Said Paul Stevens, Operations Director; "There was a lot of duplication of data between Access and Opera II, our accounts system as they did not talk to each other. Stock was in Opera but bills of materials and job sheets/works orders were in Access. We had to do something as we had no clear upgrade path to a current version of Access to develop the in-house system further - we were limping along."